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About Creating an Account & Logging In
Before you tin kickoff using Qualtrics, you need to create an account and log into it. This folio details how to create your account, how to login, and how to solve common bug related to creating and logging into accounts.
Creating an Account
The first most important step in creating your Qualtrics account is to make sure you're on the correct URL.
Qtip: If your system wants you to sign upwards with a custom Qualtrics URL, we recommend bookmarking it. This is the same URL yous should apply to log in subsequently!
Sign upward with an organization you lot belong to – Standard
If your employer, school, or another arrangement you lot belong to has a license with Qualtrics, you lot can often get an business relationship with lots of premium features, at no expense to yous!
However, you showtime have to exist sure to sign upwardly at the correct URL, or else Qualtrics won't know what organization yous're role of.
- In this instance, I am trying to sign up with a State University Qualtrics account. Usually coworkers, professors, your IT squad, and other members of your arrangement are responsible for giving you this link. Otherwise, it may listed on your company's employee portal or your school'south dwelling page.
Qtip: You can too reach out to Qualtrics Back up if you lot're non sure what your organization's special URL would be.
- To sign upwardly for an account, click theDon't Take an Account? link at the bottom of the page.
- Fill up out the grade. Usually, you have to use your school or visitor email address to sign upwards.
Attention: Sometimes, you will not see an option to sign up. In that instance, you should contact Qualtrics back up who will reach out to your Brand Administrator on your behalf. This administrator can and so create an account for yous, if they have space on the license.
Does your sign-up folio not expect like this? Then read the side by side section below!
Sign up with an organization you vest to – SSO
- If yous're signing up nether a company, academy, or other organization, y'all'll demand to get that system'south branded Qualtrics URL. Y'all tin can become this from a colleague, a professor, your organization'south website, or past asking Qualtrics Support.
- Sometimes when you lot visit the branded Qualtrics URL, y'all'll end up at your organization's special login folio. That ways your arrangement uses Unmarried Sign-On, a special system that allows you to utilize one username and password to log into many dissimilar websites. Organizations with SSO require you lot always utilize the custom URL to admission your Qualtrics account.
- If you've never used Qualtrics with this organization before, just log in equally normal with your organization credentials.
- On the next folio, you lot will be asked if you lot've e'er used Qualtrics earlier.Even if you lot have a preexisting account with another organization, say this is yourshowtime time using Qualtrics. A new business relationship will exist automatically generated for yous.
Qtip: If you lot need to combine content from multiple Qualtrics accounts, check out our User Moves support folio.
Sign up with Qualtrics for free
If your organization doesn't have a license, then yous can sign up for a gratuitous account to examination out Qualtrics. You can ever upgrade this account if you would similar to add together more features to it.
Qtip: For questions about what y'all get access to with a complimentary account, run across Free Accounts.
- Go to the Free Accounts page on the Qualtrics site and enter your email accost.
Qtip: If your email address has been used to create some other Qualtrics account, you will be prevented from using information technology to create a new account. For more details, see Business relationship Creation Issues.
- Tell us how you'll be using Qualtrics. This volition not affect your admission to any features – we're just curious.
- ClickCreate Account.
- You will be emailed a verification email. You can clickResend email, if you cannot find this in your inbox.
Qtip: If yous did not receive the confirmation email, remember to check the Spam or Junk folder earlier reaching out to back up.
- In the electronic mail, clickVerify Email.
- Enter your outset name and concluding name.
- Create a countersign.
- Select your function or job function from the list.
Attention: If your organization has a preexisting license, completing this field willNon sign you up for that license! You must roll back up on this back up page and read the directions for signing up with an organization. If you have already signed upward incorrectly, cheque out the Business relationship Creation Issues section below.
- Select your land of residence.
- Enter your phone number.
- Click Continue.
- Now yous tin can really become started! Cull a category and make a projection from a pre-made template, selection one of our complimentary COVID-19 XM Solutions, or create a survey from scratch.
Qtip: Our templates and XM Solutions are designed by our XM Scientists, and reverberate industry best standards!
Account Creation Issues
Multiple accounts / Accidentally signed upwardly for a free account / "This email is already in employ"
A mutual outcome users have is owning multiple accounts. Maybe you've switched schools or jobs and gotten a Qualtrics account at each system. Mayhap you lot accidentally signed up for Qualtrics under a free account instead of your organization.
Here are some common scenarios and their solutions:
- If you know yous have another account and want it moved to your new organization, encounter our folio on User Moves.
- If you have a free account you don't want to utilize anymore, contact Qualtrics Back up to take it deleted. Note that if the account you want deleted is not a free one, the asking will have to go through your Make Ambassador instead.
- If you are unsure if someone at your system has made an account for y'all, contact Qualtrics Back up for assistance.
- If you are fairly certain an account has never been made for y'all, contact Qualtrics Support for assistance.
Qtip: This is rarely a sign that someone else used your email address. If you've always been sent a 360 survey, or an EX survey distributed by your Hour department, this might exist why your electronic mail is already registered. If this is the case, you can ask your Brand Ambassador to link your EX participant account to a standard Qualtrics business relationship.
"Account not verified"
When you showtime access your account, you might see a yellow alarm that saysAccount not verified. This ways yous need to log into the email accost y'all used to sign up for Qualtrics and observe the verification email we sent yous.
If you don't run across this email, clickResend verification email. If these emails never arrive, enquire your Brand Administrator to manually verify your account.
Logging into Your Account
How you signed up for your business relationship determines how you lot're going to log into Qualtrics. The rule is if you signed upwardly with a branded URL, you should always log in with this URL. If you lot signed up on the primary Qualtrics site, you should use the regular Qualtrics login page.
Single Sign-On
The URL you employ to sign into Qualtrics tin be incredibly important. This is particularly truthful if yous belong to a particular organization.
There are several ways to get this URL if y'all don't take it.
- Did your professor or colleague ship a link to y'all to sign up? Check the URL and see if it contains your organization's name or a shortened version of it.
Instance: The URL will exist in the full general format of myorganization.qualtrics.com.
- On your arrangement'southward abode folio, is there a link to resources? Is Qualtrics listed at that place? Or when you search the home page, does a special link to Qualtrics come up?
- Did your Business relationship Executive or Customer Success Representative send you a special link?
Qtip: If you are in accuse of setting up the license and don't remember purchasing SSO, you probably practise not have access to SSO. Talk to your Account Executive or Customer Success Representative for more than particular.
- When all else fails, contact Qualtrics Support. Brand certain you know your organization'south name, your email address, and possibly the department or specific school you lot work nether. You may be asked to requite your first and last name, only no back up representative will ever enquire for your countersign.
Standard Login
If your company doesn't have a special login method, or if you lot signed up through the basic Qualtrics.com site, then y'all tin employ the URL https://www.qualtrics.com/login to log into your account.
Qtip: Exercise you accept a gratuitous account and an account through your system? Don't endeavor to log into the gratis account with your company'southward special Qualtrics URL. Branded URLs are only for members of those brands!
2-Step Verification
Sometimes your organization may add together an extra security measure before you log in. The starting time time you log in after this is instituted, you lot will be asked to cull how you want to verify your account. Y'all tin can choose either having a code emailed to your account, or using an authentication app to retrieve a lawmaking.
ClickGo on when y'all're ready. You can always become back and choose some other verification option if y'all don't like the ane y'all chose. Merely clickMore verification options on the bottom of almost any of the login screens.
Once you lot're washed setting upwards your method, you will exist givenOffline Backup Codes. If for some reason you ever lose admission to your verification method, these will get you back into your Qualtrics account. Impress the codes, or click Copy to clipboard to re-create them all so they tin can exist pasted into a doc. You must do i or the other before clicking proceed.
Password Reset Prompt Upon Login
The very first time yous log in, yous may be asked to reset your password. You lot volition see this if your business relationship was created for you lot past an admin who gave you a temporary password. Qualtrics is asking you to reset your countersign as a standard security measure, so you can make information technology something only you know.
Complete the form to log into your Qualtrics account.
Login Issues
Oops! An unexpected error has occurred
If you lot attempt to log in and go this message, your account has expired. Don't worry – the data on an expired account is condom. It'southward only temporarily unavailable to you. If y'all want access back or feel a fault has been made, contact your Make Administrator. Note that Qualtrics Support cannot verify your account for you if it belongs to a private organization.
If you lot do non accept access to your Brand Administrator's contact info, contact Qualtrics Back up, and they tin attain out to your Brand Admin on your behalf. Notation that Qualtrics Support cannot provide Make Admin contact information to you lot directly.
User Account is Disabled
If you try to log in and become this message, your organization has disabled your account. Don't worry – the information on a disabled account is safe. Information technology's just temporarily unavailable to yous. If you want access back or experience a mistake has been made, y'all will demand to contact your Make Administrator.
Qtip: If you are a Brand Administrator, come across this support page to larn more nigh account statuses.
Branded URLs
If your organization has a license with Qualtrics, it can exist incredibly of import for yous to login using your company's custom Qualtrics URL, or branded URL.
It is especially of import for users whose organizations employ SSO to employ the correct login. SSO is a special system that allows you to utilize one username and password to log into many different websites, including employee portals, e-mail accounts, and Qualtrics.
Sometimes when you lot visit a branded URL, you will be redirected to your organization's portal, in which case you will log in the same way yous're used to.
Still, sometimes you'll see a regular Qualtrics login with your arrangement's logo, every bit seen in the in a higher place screenshot. In this case, what data do you use to log in?
- Kickoff, effort using the same username and password you lot use for your main visitor/school portal. If this works, your license probably uses SSO. This means it is of import for yous to apply the branded URL every time you lot log in!
- If this doesn't piece of work – especially if the username yous tried to log in with isn't an electronic mail address – your organization might not use SSO. Try using your whole electronic mail address to log in.
- If you nevertheless tin can't log in, try resetting your password by clickingForgot your password?
Qtip: Able to log in, but all the same non certain if your organization has SSO or non? Information technology'due south always safer to utilize the branded URL. Even so, if y'all go toBusiness relationship Settings and ringlet downwardly to theRecent Logins department, you volition see your username. If there is a hashtag (#) in information technology, your arrangement uses SSO, and y'all have to employ the branded login. The value afterwards the hashtag is your Organization ID for logging in via SSO.
Other URL Issues
Qualtrics does not support world wide web in branded URLs.
For case, www.stateu.qualtrics.com will non load correctly. However, stateu.qualtrics.com will.
Offline App Login Problems
If yous are having trouble getting into the Qualtrics Offline App, make certain you have followed the instructions on the Setting Up the Offline App back up page. Note that login is unlike if your arrangement has SSO, and is likewise covered on this linked support page.
Logging in with Organization ID
Some features, like the Qualtrics Customs, XM App, and Mobile Ticketing App, have an choice for SSO users that requires you login with an organization ID. See Logging in with Your Organization ID for more details.
Support Portal
If yous are having problem logging into your Qualtrics account, that means you cannot log into the Support Portal. When y'all log into the Back up Portal, select Can't login or don't take an account?
Attending: If you practice not log into your Support Portal, Qualtrics Support will just be able to assistance you with login issues or business relationship creation problems. This is because logging into your Back up Portal is important to confirming your identity and your right to piece of work with a support representative on your account. Y'all must login to the Support Portal to submit support tickets about topics other than login or account cosmos issues considering this is in the all-time interest of your account security and privacy.
If you are able to log into your account just are having trouble with the Support Portal, information technology may exist due to your arrangement's SSO configuration. Run across Logging into Your Support Portal with SSO.
Password Resets
Sometimes yous will forget your countersign. But depending on whether your company uses SSO or not, how yous reset your password differs.
Qtip: Do you know your password, merely nevertheless desire to alter it? You can change your password while logged into your business relationship.
Standard Countersign Resets
On just almost any Qualtrics login, you can clickForgot Your Password?
Qtip: If y'all exercise not receive a password reset electronic mail, check the junk or spam folder of your email.
Qtip: If you are a Brand Administrator helping a user with their countersign reset, see the Password Reset section of our Admin support pages for instructions and troubleshooting tips. Brand certain to double-check that the electronic mail address on the user's account is correct!
SSO Password Resets
SSO users should always reset their passwords at their organisation'south portal,not in Qualtrics.
Qtip: Oftentimes, if your company has SSO, simply the login page looks similar a standard Qualtrics login page, theForgot Your Password? link will be missing. This ways you demand to go dorsum to your arrangement's login portal.
On occasion, an SSO brand might have aForgot Your Countersign? link on a Qualtrics-style login page. If you apply this link, you'll observe that fifty-fifty if y'all're able to change your password through the link you've been emailed, you lot won't be able to log in with this countersign again. That ways you must admission your organization's master login portal (e.one thousand., world wide web.stateu.edu/login) to officially change your countersign.
Deleting Your Business relationship
If yous have a free account, contact Qualtrics Back up to accept your business relationship deleted.
If you vest to a licensed account (such as through a school, your workplace, or another organization), you will need to contact your Brand Administrator to have the account deleted.
Qtip: If yous are a Brand Administrator, see the Deleting Users back up page for more instructions.
Multiple Accounts with the Same Username
If you have multiple accounts on different organizations with the same username (otherwise known as linked accounts), you will see a screen asking y'all to cull an business relationship upon logging in. Choose an business relationship from the listing to log in to the account.
Linked accounts occur when a Brand Administrator creates a standard Qualtrics account for someone who was entered as a participant in a 360 or Date survey in the by. Accounts become linked when the participant account and the standard account have the same username.
You can un-link accounts past changing the username of at least one of them. Reach out to your Brand Administrator to get the username of your standard Qualtrics business relationship inverse, or reach out to Qualtrics Back up to get the username of the 360 / Engagement participant changed.
Qtip: If you have an account in the FedRAMP environment, you can only link your account to other accounts in the FedRAMP environs and vice versa. For example, the username me@q.com can be used for accounts beyond multiple brands in the FedRAMP environment, as well equally in our not-FedRAMP environments. Yet, the login screen the FedRAMP instance will only allow you to choose from other FedRAMP organizations, and the not-FedRAMP login screen will only allow you lot to login to your non-FedRAMP linked accounts.
Special Instructions for FedRAMP Users
If yous are a user in our FedRAMP instance and your brand uses SSO, in that location are specific considerations when logging in and requesting countersign resets.
Logging in for FedRAMP users
If your organization has a license with Qualtrics, your company may have a unique Qualtrics URL, otherwise known as a branded URL.
It is especially important for users whose organizations use SSO to use their unique branded URL to log in. SSO is a special system that allows you to use one username and password to log into many different websites, including employee portals, email accounts, and Qualtrics.
If your visitor doesn't have a special login method so you tin can utilise https://www.gov1.qualtrics.com/login to log into your account. You lot may also use this login URL if you are a non-SSO user on an SSO brand.
Password Resets for FedRAMP Users
If y'all have a login that doesn't use Unmarried Sign On, you can employ https://www.gov1.qualtrics.com/login to request a password reset e-mail. This includes both users on brands without SSO, as well as not-SSO users on SSO brands.
SSO users should always reset their passwords at their organization'southward portal, not in Qualtrics.
On occasion, an SSO brand might accept a "Forgot Your Countersign?" link on a Qualtrics-mode login page. If you lot apply this link, yous'll notice that even if you're able to alter your password through the link you've been emailed, you won't be able to log in with this password over again. That means you must access your organization'south main login portal (east.g., www.department.gov/login) to officially change your countersign.
FAQs
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Source: https://www.qualtrics.com/support/survey-platform/managing-your-account/creating-account-logging/
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